Returns & Refunds Policy
At Halo & Horns, every piece is chosen with care and we want you to love your purchase. If something is not quite right, please contact us and we will do our best to make the process simple.
Change-of-mind returns
We accept change-of-mind returns requested within 30 days of delivery.
To be eligible, an item must be:
- unused, unworn and unwashed;
- in its original condition and packaging;
- returned with all tags, labels and protective packaging attached; and
- accompanied by your order number or other proof of purchase.
For hygiene and safety reasons, we cannot accept change-of-mind returns on opened or used feeding, soothing or personal-care products, including dummy clips, bibs and comforters. We also do not accept change-of-mind returns on gift cards, personalised items or products clearly marked as final sale.
Sale items that are not marked final sale may be returned for store credit only, provided they otherwise meet the conditions above.
These change-of-mind exclusions do not apply where an item is faulty, unsafe, incorrectly described or otherwise covered by the Australian Consumer Law.
How to request a return
Please email info.haloandhorns@gmail.com before sending anything back. Include your order number, the item you wish to return and the reason for the return.
Once your return is approved, we will send you the return instructions and return address. Items sent back without first requesting a return may not be accepted.
Customers are responsible for change-of-mind return postage. We recommend using a tracked service, as Halo & Horns cannot process a return we do not receive. Original shipping charges are not refundable for change-of-mind returns.
Exchanges
Exchanges are subject to availability. If you would like a different size, colour or item, please contact us. Where an exchange is not available, we can arrange a refund or store credit in accordance with this policy.
Faulty, damaged or incorrect items
Please inspect your order when it arrives. If an item is faulty, damaged in transit, unsafe or different from what you ordered, contact us as soon as reasonably possible at info.haloandhorns@gmail.com with your order number and clear photographs of the item and packaging.
We may need to inspect or assess the item before confirming the appropriate remedy. Where the Australian Consumer Law applies, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances. Halo & Horns will cover reasonable return postage where an item is confirmed to be faulty, damaged or incorrect.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Refunds
We will let you know once your return has been received and assessed. Approved refunds will be issued to the original payment method within 5 business days. Your bank or payment provider may take additional time to process the funds.
If a discount was applied to your order, the refund will reflect the amount actually paid for the returned item. If returning an item means the remaining order no longer qualifies for a promotion or free-shipping threshold, any adjustment will be made only where this was clearly disclosed as part of the offer and is permitted by law.
Gifts
If the item was purchased as a gift, please contact us with the purchaser's name or order number. Approved gift returns can be issued as store credit unless the original purchaser requests and is entitled to a refund to the original payment method.
Contact
For return questions, email info.haloandhorns@gmail.com