Shipping Policy
Each Halo & Horns order is carefully packed and prepared for its journey to you.
Order processing
Orders are usually processed within 1–3 business days, excluding weekends and public holidays. During launches, sales and peak periods, processing may take a little longer. Any significant delay will be communicated as soon as possible.
Processing time is separate from the carrier's delivery time.
Australian shipping
We offer the following delivery options within Australia:
- Standard shipping: $12
- Express shipping: $15
- Carrier: Australia Post
Estimated delivery after dispatch:
- Standard: 3–7 business days
- Express: 1–3 business days
These timeframes are estimates only. Regional and remote locations may take longer, and carrier delays can occur outside our reasonable control.
Tracking
When your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.
Delivery addresses
Please check your delivery address carefully at checkout. If you notice an error, contact info.haloandhorns@gmail.com immediately. We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
If an order is returned to us because the address supplied was incomplete or incorrect, or because the parcel was not collected, we will contact you to arrange redelivery. Additional postage may apply unless the return resulted from our error or the carrier's error.
Pre-orders and orders containing multiple items
Pre-order products will display an estimated dispatch period on the product page. Estimated dates may change due to circumstances outside our reasonable control; if there is a significant change, we will contact you with your options.
If your order contains both in-stock and pre-order items, the full order will be sent together when the pre-order item is ready unless otherwise stated or separate shipping has been arranged and paid for.
We may send items from one order in separate parcels. If we do, you will receive tracking information for each shipment and will not be charged additional shipping unless this was agreed with you in advance.
Delayed, missing or damaged parcels
If your parcel is delayed beyond the carrier's estimated delivery window, marked as delivered but cannot be located, or arrives damaged, please email info.haloandhorns@gmail.com with your order number. We will work with the carrier and you to investigate and provide an appropriate solution.
Please check safe places around the property and ask other household members before contacting us about a parcel marked as delivered.
Authority to leave
Where the selected carrier offers authority to leave, the parcel may be left in a location the carrier considers safe. If you require a signature or have special delivery instructions, select an available signed service at checkout or contact us before dispatch. Carrier terms may also apply.
Contact
For shipping questions, email info.haloandhorns@gmail.com